Intelligent customer について

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Intelligent customer ：ウィキペディア英語版

Intelligent customer

Intelligent Customer Function is an inhouse capability within an organisation which assists the organisation in the procurement of outsourced services. The 'Intelligent Customer' retains sufficient technical knowledge of the services being provided by a third party to competently specify requirements and manage delivery of the services.
==Use in the United Kingdom==
The Nuclear Installations Inspectorate (NII) of the Health and Safety Executive (HSE) developed the concept of the 'Intelligent Customer' in relation to licensee use of contractors and it has gained international acceptance.〔http://www.hse.gov.uk/foi/internalops/nsd/tech_asst_guides/tast049.htm〕
The Office of Government Commerce defines the Intelligent Customer Function in the context of Informations Systems Management.

抄文引用元・出典: フリー百科事典『ウィキペディア（Wikipedia）』
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